Returns, Refunds, & Cancellation

Non-Custom Products

Non-custom products are not returnable or exchangeable unless they arrive damaged or defective.

Custom Products

Customized, personalized, engraved, printed, or otherwise made-to-order products are not returnable or exchangeable unless:

• The item arrives damaged or defective; or
• The item was made incorrectly and does not match the approved order specifications.

Clothing, hats, drinkware, and similar products sold with customization are considered custom products and are subject to this policy.

Reporting a Problem

Damage, defects, or production errors must be reported within 7 calendar days of delivery or customer pickup.

To submit a request, email returns@ironsighthq.com and include:

• Your first and last name
• The email address used to place the order
• Your phone number
• Your order number
• A description of the problem
• Clear photographs showing the damage, defect, or production error

Requests submitted after the seven-day period may be denied. Requests for repair outside this period may be considered individually but are not guaranteed.

Returns Required

A damaged, defective, or incorrectly made item must be returned to Ironsight Customs LLC before a repair, replacement, or refund will be completed, unless Ironsight Customs LLC waives this requirement in writing.

Ironsight Customs LLC will provide or reimburse reasonable return-shipping costs for an approved claim involving a damaged, defective, or incorrectly made item. Items returned without prior authorization may not be accepted.

Repairs, Replacements, and Refunds

Ironsight Customs LLC reserves the right to inspect the returned item and determine whether it qualifies under this policy.

When a claim is approved, Ironsight Customs LLC reserves the right to repair or replace the item before issuing a refund. The appropriate resolution will depend on the nature of the problem and whether repair or replacement is reasonably possible.

Eligibility for repair is determined case by case. A refund may be issued when Ironsight Customs LLC determines that repair or replacement is not practical.

Design Approval and Customer-Provided Information

Customers are responsible for reviewing and approving all proofs, including:

• Spelling, names, dates, and wording
• Sizes and quantities
• Colors and materials
• Design layout and placement
• Other order specifications

Once a proof has been approved, an item made according to that proof is not considered defective or incorrectly made because of information the customer approved.

Natural and Handmade Variations

Natural materials and handmade products may contain reasonable variations in:

• Wood grain, knots, texture, and coloration
• Stain or paint appearance
• Engraving color and depth
• Printed or engraved placement
• Product dimensions
• Appearance between individual pieces
• Colors displayed on different screens or devices

These normal variations are part of the material or production process and are not considered defects.

Order Cancellations

Orders may be canceled before production begins.

Once production has begun, the order cannot be canceled, changed, refunded, or credited. Production may include preparing materials, engraving, printing, cutting, pressing, assembling, finishing, or otherwise creating the ordered product.

Nonrefundable Charges

Original shipping charges and service fees are nonrefundable unless otherwise required by applicable law.

Taxes will be refunded only when required by applicable law and will be calculated based on the portion of the purchase price that qualifies for a refund.

Policy Abuse

Ironsight Customs LLC reserves the right to deny claims involving misuse, accidental damage after delivery, improper care, normal wear, unauthorized alterations or repairs, or damage unrelated to the original production or delivery of the item.

Questions about this policy may be sent to returns@ironsighthq.com.