Shipping & Pickup Policy

Ironsight Customs currently ships physical products only within the continental United States. We do not currently ship to Alaska, Hawaii, U.S. territories, military APO/FPO addresses, or international destinations unless we expressly agree in writing before the order is placed.

Standard custom apparel orders are consolidated into a weekly production batch. Orders received by Sunday at 6:00 PM Eastern enter that week's production run. Orders received after the cutoff enter the following week's run. Standard production is approximately five to seven business days after the applicable cutoff, subject to artwork approval and item availability.

Orders containing verified in-stock inventory, and bulk or organization orders, are processed immediately and do not wait for the Sunday cutoff.

Most orders require approximately one to two weeks for processing and production. This period is an estimate and begins only after Ironsight Customs has received all items reasonably required to start the order, including payment or the required deposit, final order specifications, usable artwork, and proof approval when applicable.

Large custom pieces, bulk orders, special-order products, complex designs, or orders requiring outside suppliers may take longer. The applicable quote or order confirmation may provide a different estimated timeframe.

The shipping carrier and service level are selected at the discretion of Ironsight Customs at the time of shipment, unless a particular method is agreed to in writing. Transit time begins after the carrier accepts the package and is separate from processing and production time.

Estimated production, shipment, and delivery dates are not guarantees unless Ironsight Customs expressly agrees in writing to a guaranteed date. Weather, carrier disruptions, supplier delays, equipment problems, material shortages, and other events outside our reasonable control may cause delays.

If we cannot ship within a promised timeframe, or within the period required by applicable law when no timeframe was promised, we will provide any delay notice, cancellation option, or refund required by applicable law.

Customers are responsible for providing a complete and accurate shipping address before shipment. Contact support@ironsighthq.com promptly if an address must be corrected. We cannot guarantee that an address can be changed after an order enters production or shipping preparation.

If a package is returned because the customer supplied an incorrect or incomplete address, refused delivery, or failed to retrieve the package, the customer is responsible for reasonable reshipping charges. Customized products will not be refunded solely because delivery could not be completed for one of these reasons.

Tracking information will be provided when available. A carrier's delivery scan is evidence of delivery, but customers should contact us promptly if a package cannot be located. We may ask the customer to check the delivery area, household members, neighbors, property management, or the carrier before a replacement or claim is considered.

Visible shipping damage, missing contents, or suspected loss should be reported to support@ironsighthq.com as soon as possible and no later than seven calendar days after delivery. Include the order number, photographs of the item, photographs of all packaging and labels, and a description of the issue.

Keep the item and all packaging until the claim is resolved. Ironsight Customs may require return of the damaged item and may require reasonable cooperation with a carrier or insurance claim. For an approved claim, Ironsight Customs may repair or replace the item before issuing a refund. Ironsight Customs will pay approved return-shipping costs for a damaged or defective item.

Local pickup is available only by agreement. The pickup location, date, and time will be arranged directly with the customer. Customers should not arrive at an address or location without confirmation.

An order will be held for 14 calendar days after the customer is notified that it is ready for pickup. If the customer does not pick up the order or contact Ironsight Customs during that period, the order may be treated as abandoned to the extent permitted by law. Because custom goods generally cannot be resold, an abandoned custom order is not eligible for a refund and may be disposed of after reasonable notice. Ironsight Customs may agree in writing to a longer pickup period.

Questions about shipping or pickup may be sent to support@ironsighthq.com. Return and defect requests should be sent to returns@ironsighthq.com.